PRIVACY POLICY

This Privacy Policy explains how Pikbye (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website and services. It is written to comply with the UK GDPR and the Data Protection Act 2018.

Data Controller
Pikbye is the data controller responsible for your personal data.

Contact
For any privacy matter, contact us at info@pikbye.com.

Personal Data We Collect

• Identity and contact details (name, email address)
• Account details (login information)
• Course enrolment data (courses purchased, progress)
• Coaching and consultation data (booking details, goals you share, session notes)
• Purchase and transaction information (order records, amounts, dates)

Communications you send us

• Technical and usage data (IP address, device and browser information, site activity)
• We do not store full card details; payments are handled securely by our payment provider.

Course Enrolment Data
When you enrol in a course, we record your purchase, access, and progress so we can deliver the service and support you.

Coaching and Consultation Data
When you book coaching or a consultation, we collect your booking details and any information you choose to share so your coach can prepare and provide feedback. Session notes are kept to support your progress.

Purchase and Transaction Information
We keep records of your orders and payments as required to provide the service, handle refunds, and meet our legal and accounting obligations.

Lawful Bases for Processing

• Contract: to provide the courses, coaching, and guides you buy
• Legal obligation: to keep tax and accounting records
• Legitimate interests: to run, secure, and improve our platform
• Consent: for optional marketing and non-essential cookies. You can withdraw consent at any time.

Cookies and Similar Technologies
We use cookies to run the site, remember preferences, understand usage, and, where you consent, support marketing. See our Cookie Information section for details. You can manage your choices through our cookie banner and your browser settings.

Analytics
We use analytics tools to understand how our site is used and to improve it. Analytics cookies are only set where you have given consent.

Marketing Communications
We only send marketing emails where you have opted in. Every marketing email includes an unsubscribe link, and you can opt out at any time.

Data Retention
We keep personal data only for as long as necessary. Account and course data are retained while your account is active; transaction records are kept for as long as legally required, typically six years for financial records. Marketing data is kept until you unsubscribe.

Data Sharing
We do not sell your personal data. We share it only with trusted service providers who help us operate, and where required by law.

Service Providers
We use providers for payment processing, website hosting, email delivery, and analytics. These providers process data on our behalf under appropriate agreements.

International Data Transfers
Where any provider processes data outside the UK, we ensure appropriate safeguards are in place — such as UK adequacy regulations or the International Data Transfer Agreement — so your data remains protected.

Data Security
We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your data. No system is entirely risk-free, but we work to keep your information safe.

Your Data Protection Rights

• Under UK data protection law, you have the right to:
• Be informed about how your data is used
• Access your personal data
• Have inaccurate data corrected
• Request erasure in certain circumstances
• Restrict or object to processing

Data portability

• Withdraw consent where processing is based on consent
• To exercise any right, email info@pikbye.com. We will respond within one month.

Children’s Privacy
Pikbye is intended for users aged 18 and over and is not directed at children. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

Policy Updates
We may update this policy from time to time. The latest version will always be shown on this page with its date.

Complaints Procedure
If you have a concern, please contact us first at info@pikbye.com so we can put things right. You also have the right to complain to the UK’s supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk, by phone on 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.